If you are able to access the Internet through a wireless device, or if you are located in an area unaffected by an outage, you can visit this site to retrieve information about outages. For each outage case, the map displays an icon within the outage area. Clicking on an icon causes the map to navigate to show the outage area in more detail. The extent of the outage is highlighted, and a ticket is displayed to show details such as the start time of the outage, the number of customers affected, and if known, the cause of the outage and estimated restoration time.
No. You must report all outages, not showing on the outage map, to our outage centre by TEXT to 1-888-726-1139 or CALL 1-833-POWER 01 (769-3701).
If you have information to report concerning the cause or location of an outage (such as a vehicle collision with a pole or transformer, or a loud noise at the time of the outage), you can report that information to our outage centre by TEXT to 1-888-726-1139 or CALL 1-833-POWER 01 (769-3701).
For any life-threatening situations you must call 911. Emergency services will contact our System Operators if our assistance is required. If wires fall on a vehicle or the ground, always assume they are alive and energized. Stay in the vehicle, call 9-1-1. Keep everyone back at least 10 metres or 33 feet – the length of a full-sized school bus.
Yes.